Honda’s worldwide operations have been struck with a ransomware attack and the Japanese automaker is still working to get whatever back online. The company said Tuesday that it had to temporarily close down some production facilities, and its consumer and financial services operations are closed.
“[T] here is no existing evidence of loss of personally recognizable information,” Honda states in a statement to The Brink “We have resumed production in many plants and are currently pursuing the return to production of our auto and engine plants in Ohio.”
The infection is thought to be what’s known as the “Snake” ransomware This kind of attack includes a hacker securing a company’s files to hold them hostage, and then offering to decrypt them in exchange for cash. Honda referred to it as a “major computer system ransomware (infection) attack” in its internal alert system, according to a message seen by The Brink “Teams from IT Internationally and throughout the NA Region are working continually include this attack and restore normal business operation as quickly as possible, however many business processes that rely on info systems are affected.”
At this time Honda Customer Service and Honda Financial Solutions are experiencing technical problems and are not available.
— Honda Vehicle Client Service (@HondaCustSvc) June 8, 2020
While Honda states some factories are opening back up, owners are not able to make online payments or gain access to the business’s client service site, according to grievances on Twitter And an employee in one of the business’s biggest North American client and financial service offices informs The Verge that temp workers (who make up a significant part of this part of the business’s workforce) are not being paid while the office is closed.
Even if the systems were back up, numerous workers at Honda’s US consumer and monetary service offices do not have the ability to work remotely. As The Verge reported in May, this implied that many of those workers had to keep going to those offices during a pandemic, and some were stressed that the company was not doing enough to stop the spread of COVID-19 In the last couple of weeks, however, workers at these offices have informed The Verge that Honda has actually finally instituted temperature checks, implementing social distancing, and in some locations, permitted more people to work from another location.
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